Just had the same guy call me. I spent around 10 mins on the phone asking him to prove he was who he says he is and to prove to me that he is genuine. He was unable to confirm my full IP address as he said it was confidential. He gave me url of www.onlinepchubb.com which is where he said he worked. He could only give me this url - the address which is on the website and his employee id but nothing that was confidential to me like my IP address or details of my computer etc.

Eventually he got hacked off with me asking so many questions that he told me that his call was being recorded and as I am refusing help that my warantee with Microsoft was no longer valid. I made it very clear that I would be happy to be helped if he could prove he was genuine but he ended the call.

Well done - If you get a call from them again tell them to call the number at the end of the video above and that the computer belongs to Peter Brown. We will record the conversation and post it on YouTube :-) BTW took a quick look at onlinepchubb.com - I love the way they invite you to link to them on Facebook, Twitter YouTube - and the links just take you to the homepage rather than their actual accounts. I guess if they actually had any of these social media accounts they wouldn't be able to cope with the flood of complaints people would post!

What really annoys us about these scams is that we have been offering legitimate pay as you go remote support since 2005 - and we have seen a big drop in enquiries from new customers. Still the principle is that a company like Easykey would never cold call anybody with some half-baked story that we have detected there is something wrong with your PC. If you want to get rid of them quick - tell them you have a Mac :)

I have had 2 calls in the past week. I keep them talking just to waste their time.

Hi Mary, If you tell them that the computer does not belong to you - it belongs to Peter Brown - and give them the phone number at the end of the video - We can record them again and post on YouTube :)