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Basic

 1. An introduction to the internet
 2. What is email, virus protection and what you need for it?
 3. Email addresses
 4. The Layout of Outlook (frames)
 5. The Folders view
 6. The Message Summary frame
 7. The Message Content frame
 8. Managing Contacts
 9. Receiving emails
 10. Sending an email
 11. Sending a one-off email to person (not stored in Contacts frame)
 12. How to know it’s gone
 13. Replying to emails

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Intermediate

 14. Managing your emails (deleting)
 15. Email protocols (informal, SHOUTING, lol and emoticons :)
 16. Creating folders
 17. Keeping emails in folders
 18. Sorting emails in a Folder
 19. Sending emails to more than one person
 20. What does Cc and Bcc mean?
 21. Using stationary
 22. Finding Emails
 23. Forwarding Emails to others
 24. Replying to all
 25. Formatting the text (Bold, Italic, Bullet Lists, Number lists etc.)
 26. Adding a signature

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Advanced

 27. Directing incoming emails into specific folders (Message Rules)
 28. Using multiple email accounts
 29. Keeping emails separate (Identities and Profiles)
 30. Attaching files to email (e.g. Word, Excel documents)
 31. Receiving Attachments
 32. Marking the Priority of your message
 33. Using the Spellchecker
 34. Check Names (Is the email address valid?)
 35. Requesting a Receipt
 36. Checking emails away from the office (e.g. abroad)
 37. What does the Journal do?
 38. Timing a phone call
 39. Viewing Contact Activities

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Extra Advanced

 40. Calendar Views (Day, Month etc.)
 41. Appointments, Events and Meetings
 42. Adding a new entry
 43. Editing an Entry
 44. Recurring Events (e.g. Birthdays)
 45. Sending Meeting Requests
 46. Managing Meeting requests
 47. Attaching entries to Contacts (to view Contact Activities)
 48. Task Views and sorting
 49. Adding a New task
 50. Setting Reminders
 51. Recurring Tasks
 52. Sending Tasks to others
 53. What are notes?
 54. Using Colours
 55. Saving as a word document

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